Maximize your CX with Data-Driven Insights
Unlock CX Insights with Mystery Shopping
Leverage real-world customer insights to enhance experiences, optimize operations, and drive measurable ROI.
Discover how we transform customer interactions into data-driven success
About
Us
The truth transforms businesses.
Success in today’s business world requires making decisions based on real data and prioritizing customer experience. At Reality Based Group, we don’t just tell you what you want to hear—we show you what you need to see.
For over 33 years, we’ve helped businesses uncover hidden opportunities through advanced CX strategies. Using mystery shopping, research, analytics, and customized training, we transform behaviors into actionable data to optimize your customer experience and drive long-term growth.
Get In Touch With Us
We’re here to help you optimize your customer experience. Fill out the form below, and one of our CX experts will reach out to you shortly.
Our CX solutions
Driving Results,
One Insight
At A Time
At Reality Based Group, we turn customer interactions into winning strategies. With our mystery shopping, video mystery shopping and CX additional solutions, we provide the data you need to stay ahead of customer expectations.
What We Offer
GameFilm®
Video-powered insights reveal real customer experiences to enhance CX.
Mystery Shopping
Unfiltered staff and operations feedback through undercover evaluations.
Virtual Reality
Immersive, gamified training that transforms customer service skills.
Audits
Competitor and business performance analysis for a winning edge.
Training
Engaging coaching and gamified programs designed for real results.
Why Choose Reality Based Group?
We are more than just consultants—we are your partners in CX transformation. From Day One, we immerse ourselves in your business, ask tough questions, and challenge assumptions to uncover real opportunities for growth.
With a proven track record in industries nationwide, our strategies ensure you don’t just keep up with evolving customer expectations—you stay ahead of them.
Client Partners
